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Shop Policies

Here, you'll find all the essential information about our policies, including shipping, returns, exchanges, and custom orders. We aim to provide clear and transparent guidelines to ensure your shopping experience with us is smooth and enjoyable. If you have any questions, feel free to reach out—we're always here to help!

1 

Privacy Policies

  1. All the information we get from our customers is kept confidential because we respect our customers and their privacy. We ask for certain information from our customers to process our orders and to help us provide them with special offers, their order status, and better Customer Service. Your security is our number one priority and therefore we make sure all your personal information is absolutely secure.​

2

Shipping Policies

  1. Shipping charges are subject to change according to the volume of the order.

  2.  You will receive an email with your tracking number once your order has been shipped out.

  3. We accept Paypal.

  4. Processing time may also vary according to the placement of the order.

3

Term & Conditions

  1. The payment should be made in advance. The products are delivered after the bank receives the complete payment.

  2. We use real and natural stone.

  3. The product will be dispatched after complete payment.

  4. The product will be delivered to the address provided by the customer.

  5. The Payment in case of bank transfer should be deposited within 10 days.

  6. The price of silver can go up or down based on the current market price.

  7. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

4

Return & Exchange

  1. For any reason you are unsatisfied with your purchase, you may return items within 7 days ( 5 business days) for store credit. Item must be returned in original condition as was sent from the shop; insured at the expense of the purchaser. All sales are considered final after 7 days (5 business days).

  2. Shipping and return expenses should be paid by the customer.

4

Return & Refunds

  1. We do not accept Returns or Refunds for the custom ordered. In case you notify us about any problems regarding any damage in transition, we can consider replacement or refund according to the situation.

  2. We accept cancellation within 3 days of the order placed.

  3. All Custom orders are not refundable.

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